Welcome to GLWA Customer Outreach Portal

On January 1, 2016, the history of water and sewer service in Southeastern Michigan was forever changed. The once pie-in-the-sky idea of a regional water authority became reality when the three counties (Wayne, Oakland, and Macomb), the State of Michigan, and City of Detroit officially united to form the Great Lakes Water Authority (GLWA).


Wholesale customer collaboration within the Great Lakes Water Authority water and wastewater systems remains a top priority for the Great Lakes Water Authority. The outreach structure that has proved successful in the past will carry on with the Water Technical Advisory Committee (TAC), the Wastewater Steering Committee and related work groups. Wholesale customers and managers, operators and engineers of the GLWA will continue to address system planning and service issues through the outreach process. This portal is a resource for work groups and an information source for customers throughout GLWA's service area. To learn more about how to get involved in the outreach effort and use the portal, click on the green outreach toolkit bar to the right.



A series of videos and podcasts created to inform elected officials about GLWA and answer the questions most commonly heard through our service area.



 Operation Clean Water Detroit 

RTB Performance Summary for May – October 2017…RTBs prevented 5 billion gallons of untreated, uncontrolled discharge of combined sewage into our waterways to protect public health during the recreation season of 2017.


WRAP Empowers Communities to Assist Residents in Need…Learn how WRAP works and the value it provided to member communities during its first year.


RTB Performance Summary for January – April 2017…RTBs prevented 7 billion gallons of untreated discharges into our waterways to protect public health during the first four months of 2017.



RTB Performance Report and Article Archive



Units of Service for Non-Master Metered Customers of GLWA and System Water Audit 

PHASE 1 Report and Recommendations (14 MB)

Memo from DWSD and Dearborn re: Technical Issues ‐ Implications for Charges (154 KB)

DRAFT GLWA Capital Improvements Plan 2018-2022 Version 1.1 (6 MB)

Appendix A: Water Business Case Evaluations Version 1.1 (48 MB)

Appendix B: Sewer Business Case Evaluations Version 1.1 (18 MB)

Appendix C: Central Services Business Case Evaluations Version 1.1 (2 MB)

Appendix D: Water & Wastewater Project Prioritization Version 1.1 (377 KB)

Presentation: Customer CIP Roll-out Version 1.1 (5 MB)

Presentation: Improving the Capital Financial Plan Version 1.1 (455 KB)

Sewer and Water CIP Project Lists 2017-2021 (1 MB)

Sewer Project Summaries 2017-2021 (16 MB)

Water Project Summaries 2017-2021: Part 1 (12 MB) Part 2 (16 MB)

Regional Water Supply System Lease (9 MB)

Regional Sewage Disposal System Lease (5 MB)

Water and Sewer Services Agreement (8 MB)


Larger files will take several minutes to load.



December 4, 2017 - Water TAC and Wastewater Steering Committee Work Group Briefs


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